It is important to know the right approach to make life insurance death claim.
On the demise of the policy holder, the Nominee or close to kin, family, dependents, trustees, executors of a WILL, guardians, beneficiaries (in case of WILL) etc. must approach the office (branch) of the Insurance Company (which issued the policy) with an application in writing by the Nominee annexing relevant documents as below:
Death Claim gets registered through an acknowledgement and reference number,on the date of receipt of the written intimation and the documents at the office.
The process about commencement for Claim starts and adequate and necessary information may be sought from time to time to support the claim as also comply with requirements which may arise during processing
If all submissions are in order and to the satisfaction of the department, the claim is admitted, and steps are initiated to settle the same. A bank transfers the claim proceeds is sent to the designated bank account of the nominee(s) through Electronic Fund Transfer. In some cases, a banker’s cheque is also issued to the nominee’s mailing address
Step 1: Inform the agent / office by intimating of demise to Insured
Step 2: Prepare the documents – Two cases of claims – Non-Early and Early Death
Documents for Non-Early Death Claim
Early Death Claim(death within 3 years of policy starting)
Letter of Death Intimation
Medical Attendant’s Certificate to be completed by the Medical Attendant of the deceased during his/her last illness
Claimants relationship with the deceased
If the life assured received treatment in a hospital, then details of treatment
Claimants Statement giving details of deceased and claimant
Certificate of Identity and burial or cremation to be completed and signed by a person of known character and responsibility
Discharge form duly executed by Nominee
Certificate by Employer if the assured was employed person
NEFT mandate form
If death was due to accident or unnatural cause certified copies of the First Information Report (FIR), the Post-mortem report and Police Investigation Report. For most accidental death claims, insurer will also need any accident, autopsy, or toxicology reports.
Certified Extract from Death Register
Proof of Age
Evidence of title to the deceased’s estate if the policy is not nominated, assigned or issued under M.W.P. Act.
Original Policy Document
1. In the absence of nominations under the policy , (prevalent usually in case of earlier issued polices) an application with Nominees need to be submitted in a Form specified (available on website of LIC- Form No 3806) or from any LIC Branch/ office.
Since past few years, LIC has made it mandatory to include Nominees in all policies (from proposal stage itself).
In case the Nominee was not pre-specified / mentioned in the Policy, then an application should be submitted together with a list of all the successors.
Claims up to Rs. 250,000 can be settled without succession certificate.
2. In case of policyholder’s unnatural death is caused by an accident, suicide etc. the Insurer may require some additional details besides the standard documents depending on the nature of the case.
All submissions to LIC Office/ Branch/ LIC officers etc. should be acknowledged and a photocopy of all submissions must be maintained for future reference.
While the Claim needs to be accompanied with the Policy document, in case of loss, theft, damage or destruction of the same, an application by the Nominee, close to kin of the insured/ beneficiary/ executor/ trustee/ guardian etc. needs to intimate/ inform the concerned branch or divisional office of Insurer, where the policy is serviced, intimating the non-availability and issuance application for a duplicate.
Post evaluation of the situation and genuiness, a duplicate policy document is issued for which the procedure is as below:
A. Duplicate Policy on demise of policy holder- LIC
For issuance of a duplicate policy kin / heir/ beneficiary / executor of the policy holder will have to submit following documents to the Branch office of the Insurance company:
( Please note that the Form needs to be franked with rs. 500 and also post filling up the same needs to be notorised by the claimant)
B. Duplicate Policy in other cases – LIC
For issuance of a duplicate policy, the policyholder will have to submit following documents to the Branch office of the Insurance Company:
Documents to be submitted to Private Life Insurance Companies
|Documents||Aegon Life Insurance Company||Aviva India||Bajaj Allianz Life Insurance||Birla Sunlife Insurance Company Ltd||HDFC Standard Life Insurance||ICICI Prudential Life Insurance||IDBI Federal Life Insurance|
|Death Claim Intimation form||Y||Y||Y||Y||Y||Y||Y|
|Original death certificate (self-attested) issued by municipality or equivalent authority||Y||Y||Y||Y||Y||Y||Y|
|Claimant’s photograph, current address proof and photo ID proof||Y||Y||Y||Y||Y||Y||Y|
|Claimant’s copy of bank passbook / statement with bank account details/ Cancelled Cheque||Y||Y||Y||Y||Y||Y||Y|
|Medical certificate stating cause of death||Y||Y||Y||Y||Y||Y||Y|
|Medical records (consultation notes, treatment records, admission notes, hospital indoor papers, discharge/ death summary, investigation reports, etc.)||Y||Y||Y||Y||Y||Y||Y|
|Copy of certified first information report/ inquest/ medico legal cause / Panchnama (translation mandatory in the case of vernacular language)||(If Death is accidental or suicide)|
|Copy Medical records ( admission notes/Death Summary/ Test summary etc.||Y||Y||Y||Y||Y||Y||Y|
|Newspaper cutting / Photographs of the accident||Y|
|#Copy of certified post-mortem report/ chemical analysis report (viscera)||(If Death is accidental or suicide)|
|Copy of driving license if the insured was driving the vehicle at the time of accident||(If Death is due to road accident)|
|Settlement Option Form as applicable|
|Documents||SBI Life Insurance Company||Kotak Life Insurance Company||PNB Metlife India Insurance Company||Reliance Life Insurance||TATA AIG Insurance|
|Death Claim Intimation form||Y||Y||Y||Y||Y|
|Original death certificate (self-attested) issued by municipality or equivalent authority||Y||Y||Y||Y||Y|
|Claimant’s photograph, current address proof and photo ID proof||Y||Y||Y||Y||Y|
|Claimant’s copy of bank passbook / statement with bank account details/ Cancelled Cheque||Y||Y||Y||Y||Y|
|Medical certificate stating cause of death||Y||Y||Y||Y||Y|
|Medical records (consultation notes, treatment records, admission notes, hospital indoor papers, discharge/ death summary, investigation reports, etc.)||Y||Y||Y||Y||Y|
|Copy of certified first information report/ inquest/ medico legal cause / Panchnama (translation mandatory in the case of vernacular language)||Y||Y||Y||Y|
|Copy Medical records (admission notes/Death Summary/ Test summary etc.||Y||Y||Y||Y||Y|
|Newspaper cutting / Photographs of the accident||Y||Y||Y||Y|
|#Copy of certified post-mortem report/ chemical analysis report (viscera)||Y||Y||Y||Y|
|Copy of driving license if the insured was driving the vehicle at the time of accident||Y||Y||Y||Y|
|Settlement Option Form as applicable|